Refund Policy

Last updated: September 5, 2026

Condition and request window

As a separate account, Only new, unused ordered products in original condition qualify. Original packaging, tags, accessories, and included materials must be retained, and the request must be made within 30 days after delivery.

How returns work

From a support-focused viewpoint, Returns are completed by mail. A free return label is included in the package, and no restocking fee is charged. Do not mail anything back without authorization.

Damaged or incorrect orders

It should be understood that Products that are damaged, defective, incorrect, incomplete, or materially different from their description may be reported for review. Provide the customer purchase number, checkout email, an explanation, and photos or video of the product and packaging.

Refund timing

Where this matter arises, After approval, the refund is returned to the original payment method and processed within 10 days. A bank or card issuer may need additional time to post the credit.

Exchange availability

For consistent expectations, An approved exchange depends on stock at the time it is processed. If the requested replacement is unavailable, we will explain the available resolution.

Eligible returns and exchanges

As a separate account, We accept returns of defective and non-defective ordered products, and we accept exchanges subject to available inventory. A change of mind, personal preference, or an incorrect selection qualifies as a non-defective return.